Encrypted iPhone Backup

Many people have been encrypting their iPhone backup. This isn't wise if you don't remember passwords. The first part is going to be how to set up the encryption the second part is options should you forget your encryption password.

To set up Encrypted Backup: 

Open iTunes: 

Click on iPhone: 

Click on Encrypt iPhone Backup

Enter your password (PLEASE WRITE IT DOWN!!) 

You can always change the password by clicking change password but you need to know the password: 

FORGOT PASSWORD?? 

This is a common issue here are some options: 

1. Try passwords: 
• Try any password you might normally use
• Try a passcode that your phone had used 
• Try 1234
• Try 0000
• Try computer password (Login password) 
2. If that doesn't work backup old phone (or new phone) on iCloud. (If you are restoring then go through restoral settings (http://bethsiphonetutorial.blogspot.com/2012/11/restore-from-icloud-backup.html) 
3. Transfer photos and do a restore (this will cause all data to be gone from the phone but it is the only way to bypass the encryption. 

Common iTunes icons that people miss

Here are some common icons' that people miss in iTunes that can save a lot of time and frustration:

• The Exclamation Point!- This means the file is missing. 

• The cloud! There are three icons:
• The cloud in a box with a downward arrow means that the song is in the cloud and not on the computer (Needs to be downloaded) 
• The Cloud with a \ through it is that it isn't in the cloud (iTunes Match) 
• The cloud with an ! in the middle means the song is MIA on the cloud. 

Will add more as they pop up :)

Words of Wisdom 2/10/13-2/16/13

Words of Wisdom

2/10/13-Sunday
You will likely succeed when you offer solutions rather than arguments. Ideas instead of gripes! Now roll up your sleeves and get to work!- @Donniewahlberg

2/11/13-Monday
If you stop trying to better than everyone else, and simply start trying to be the best you that you can be, you'll rarely be disappointed.-@Donniewahlberg

2/12/13-Tuesday
Some folks are unhappy & only feel better making you unhappy too. Blame them for doing what they do, or blame yourself for allowing them to.- @Donniewahlberg


2/13/13-Wednesday
Today is the tomorrow you were worried about yesterday. Tomorrow will soon be the today in which you ask, why was I so worried yesterday?-@Donniewahlberg

2/14/13-Thursday
Be nothing more, or less, than the very best you that you can be! If your best isn't good enough for someone else, it's their damn problem!-@Donniewahlberg

2/15/13- Friday
Let me be wise enough to know today is a gift, brave enough to face all it brings, humble enough to put others first & love without a limit.-@DonnieWahlberg

2/16/13- Saturday
It is in our deepest, most personal, moments of self doubt and fear that we must remember to love ourselves.- @DonnieWahlberg

Update iOS 6.1.1 iPhone 4s only

There is an update to fix the bugs that have come up with the iOS 6.1 update for more info:

http://www.theverge.com/2013/2/11/3977436/apple-releases-update-to-fix-ios-connectivity-problems

Lemon Wallet App- Updated!

There is an app called LemonWallet. It allows you to input all your credit cards, insurancecards, loyalty cards AND transfer them to Passbook. It also allows you to scan the loyalty cards at the register straight from the APP!!! Screenshots coming soon!

Lemon wallet Screenshots:

iCloud and Apple ID

Remember when dealing with the iCloud you want your own personal apple id to keep from getting your information mixed with other members of your family.

HOWEVER in the App Store and iTunes Store in your phone you all can use the same Id this allows your to share music, apps, movies, tv shows etc without having to pay again.


In settings you will see two sections one that says iCloud and another that says iTunes and Store.

iCloud, iMessage and FaceTime all need to be your personal Id to keep from getting everyone else's message, FaceTime calls etc.

iTunes and app stores is where you can all have the same Id.

Customer Service and Quality Tips

Let's face it we have all been in a store or called our Customer Service/Tech support people and had the rudest most incomprehensible experience ever.

For all my customer service and tech support peeps this is for you.

1) Remember the customer is always right. Yes ALWAYS!!! Even when you know they are wrong they are right! They are calling YOU because they know they need help that shows they are right!

2) YOU are the expert BUT that doesn't mean that you are better than them or can treat them anyway you please. They pay your bills and come to you for understanding and help not the other way around. Think about it would YOU like someone talking down to you and treating you like an idiot?? Don't do it to them!

3) Don't ask what you can call them or say may I call you ____. This is RUDE. If they want you to use their first name THEY will tell you. Don't use a difficult last name as an excuse most of your customers are over 18 which means they have lived with that name for over 18 years! They are use to it being butchered and will not take offense sound it out! If they married into the name they were once in your shoes so sound it out! Don't cop out and be rude!

4) No matter how "slow" or how long it is taking then have patience! You were once in their shoes! They don't need you saying "If you would just listen to me", "I said this three times", etc. please talk to them like you should/would your grandparents. Meaning be respectful and patient! They are paying your bills if you make them feel stupid and a pain they won't call back and then you are out of a job!

5) Don't lie to the customer! They know when you are lying and it messes the credibility of the entire team when you lie. The next person they call and they will call back gets to spend more time apologizing and fixing your lie. You don't want to be the rep that gets that call so don't send that call out!

6) Watch your tone and demeanor! Sometimes without meaning to you can say something and your tone is what makes it offensive and equal to yelling at them. The minute you give a customer an attitude is the minute your job just became more difficult and will be an up hill battle! Not to mention they will escalate and demand to speak to your manager and don't lie and say you don't have one!