Some Helpful iPhone links:
http://support.apple.com/kb/HT4859- Restore and backup process for icloud
https://discussions.apple.com/thread/4337423?start=0&tstart=0- Steps to Restore from Icloud
http://docs.blackberry.com/en/smartphone_users/deliverables/39322/Sync_contacts_2.0_Mac_1282557_11.jsp- How to sync Contacts calendars from BBM to iPhone
http://www.pcmag.com/article2/0,2817,2412272,00.asp- Iphone iMessage outage.
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