Troubleshoot iMessage

Having trouble with iMessage? First check the Apple Services Page to make sure that there isn't an outage. 

Keep in mind that if all other data services work (email, website, picture message) then it is not a network issue related to your cellular carrier it is an imessage/phone issue! 

This is from the Apple Website: http://support.apple.com/kb/ts2755

Symptoms

Learn how to troubleshoot issues with the Messages application on iOS devices.

Resolution

If you can't send or receive messages

§  Restart your device.

§  Update to the latest iOS Software.

§  If you are trying to send a message to multiple recipients and you type in each contact manually instead of using the contacts list, make sure you tap return instead of space to separate each one.

The following table shows the requirements and capabilities of Messages on iOS.

	Device Required	iOS Required	Connectivity Required	Recipient Types Allowed	Content Types Allowed
SMS	iPhone	1.0 and later	Cellular	Phone number	Text only
MMS	iPhone 3G and later	3.1 and later	Cellular data	Phone number	Text, audio1, photos, and video
iMessage	iPhone, iPad, or iPod touch	5.0 and later	Cellular data or Wi-Fi	Phone number or email address	Text, audio1, photos, and video

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If you still can't send or receive SMS or MMS messages

If you still can't send or receive MMS messages

If you still can't send or receive iMessages

Additional Information

§  Note: When using a China Telecom or au (KDDI) iPhone, you can activate iMessage only while on your home network. While traveling internationally, you will be unable to activate iMessage.

§  Learn how to troubleshoot iMessage activation.

§  Find information about linking your phone number to an Apple ID for use with FaceTime and iMessage.

§  If SMS or MMS messages you send are not displayed correctly on other devices, see this article.

§  If you receive a message that your mailbox is almost full in the Messages application, ensure that you are using the latest version of iOS. If you continue to receive the prompt, delete some messages. You can delete a conversation by swiping left or right over a conversation and tapping Delete. For other ways to delete a conversation, see the User's Guide.

§  If you plan on transferring your SIM card or phone number from an iPhone to a device that does not support iMessage, turn off iMessage in Settings > Messages first. If you do not, other iOS devices may continue to try to send a message using iMessage first, instead only using SMS or MMS.

Notes:

1.    Audio content, while viewable in the Messages application, cannot be saved outside the application.

2.    If your iPhone meets the system requirements, your wireless account may still need to be provisioned to send and receive MMS messages. Many carriers will automatically provision your wireless account for MMS when you first send an MMS message. Other carriers will provision customers' wireless accounts for MMS automatically in large groups at different times. If necessary, check with your carrier to confirm that you are provisioned to send or receive MMS messages.

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